Our patient satisfaction has gone up dramatically. We are now consistently getting 9s and 10s on our patient exit surveys on a 10-point scale. eSynchrony helps us take better care of our patients and reduce their wait times.
A Clinic Coordinator
The best feature about the eSynchrony board is that at one glance, I know whether my clinic is running on time, which patients are waiting for me and where my staff members are. One glance gives me a snapshot of my entire clinic in live time.
A Physician
Before, we only focused on finishing our own responsibilities. Now, we can see everything that is going on in the clinic, and we are better able to communicate and work together as a team to improve clinic flow, reduce delays, and improve the patients' overall experience.
A Staff Member
We are quickly able to assess and re-allocate space due to unpredictability of appointment durations, missed appointments, and late arrivals that make it challenging to manage flow. We use the data to optimize the space for both our current and new providers.
A Senior Executive